SHIPPING & RETURNS
SHIPPING POLICY
We are The Candy Crypt—your new favorite spot for all things sweet and spooky! A place where you can sink your teeth into the most fun and flavorful gummies, plus a whole bunch of other treats that’ll give you the chills—in the best way possible! From creepy crawly gummy worms to classic gummy bears, and a whole lineup of spook-tacular sweets, we’ve got something for every candy fiend. So if you’re ready to indulge in the most fang-tastic, deliciously wicked candies feel free to reach out to us so that we can fulfill your sweetest cravings! We can’t wait to share our spooky treats with you—and trust us, once you’ve tasted our candy, there’s no going back.
RETURN & EXCHANGE POLICY
Refund & Cancellation Policy – TheCandyCrypt.com
We want all your candy moments to be sweet—but we also aim to keep things crystal clear when it comes to returns and refunds.
No Refunds on Custom Items
Please note: We do not offer refunds on personalized or custom-made products. This includes:
-
Our custom Pick N Mix selections
-
Pre-packed Pick N Mix goods
These items are crafted specially for you, and once packed, they cannot be returned or refunded.
Eligible Returns
-
The item is unopened, unused, and in original packaging
-
You email us at thecandycrypt@gmail.com within that 14-day window
We will issue your refund within 14 days of receiving the returned items.
Items That Cannot Be Returned
Please understand that the following items are not eligible for return:
-
Custom or personalized Pick N Mix products
-
Products that are damaged, deteriorated, or expired
-
Items that have been opened or unsealed after delivery (for hygiene reasons)
-
Incomplete returns (missing items or packaging)
-
Goods mixed with other items post-delivery
Sale items are also non-refundable.
Damaged or Incorrect Orders
If your order arrives damaged or incorrect:
-
You must keep all packaging (inside and out)
-
Email us photo evidence of the damage and include your invoice
We can’t process refunds without these details.
Returning Goods
Customers are responsible for covering the return shipping cost. We recommend using a tracked and insured shipping method, as we are not responsible for goods lost or damaged in transit.
Refunds will only be issued once the returned goods are received and reviewed.
Thank you for your continued support of our small business!
Brandi Sise | Founder | (C) (210) 835-5287
Jenny Perez | Co-Founder | (C) (210) 216-5987
